Real systems. Real results.

LushLeaf was spending 20+ hours weekly on first-line support — FAQs, return policy questions, and order status requests. Their 2-person support team was at capacity and response times were hitting 6+ hours.

We built a custom customer service AI agent trained on their product catalog, return policies, and brand voice. It integrates directly with their Gorgias helpdesk and Shopify store, escalating complex cases with full conversation context.

83% of support tickets fully resolved by AI. Average response time dropped from 6 hours to under 60 seconds. Support team now handles only escalations.

Thornbury was losing 68% of carts at checkout with no automated recovery. Their Klaviyo flows were generic and flat — same email to everyone regardless of cart value or customer history. Recovery rate was under 5%.

We built a dynamic cart recovery agent that segments by cart value, customer lifetime value, and product category. It sends personalised recovery sequences via email and SMS, A/B testing subject lines and timing automatically.

$12,400 in recovered revenue in the first 30 days. Cart recovery rate jumped from 4.8% to 17.3%. Agent paid for itself in week one.

"Where's my order?" was Veldt's single largest support category — 40% of all tickets. Their fulfilment partner's tracking page was unreliable and customers had no proactive updates. Support team was overwhelmed during peak season.

We built a fulfilment tracking agent that hooks into their 3PL's API and proactively sends status updates via email at each shipping milestone. It also handles inbound "where is my order" queries 24/7 with real-time tracking data.

WISMO tickets dropped 78% in the first month. Support team reclaimed 12 hours per week during peak season. Customer satisfaction scores increased measurably.

OakShelf was manually qualifying every inbound B2B inquiry — a founder spending 3+ hours a day reading emails, scoring leads, and booking discovery calls. High-value leads were falling through the cracks due to slow follow-up.

We built an AI lead qualification agent that reads inbound inquiries, scores each lead against their ICP criteria, and auto-books discovery calls for qualified leads. Unqualified leads get a polite decline with alternative resources.

15 hours of manual work eliminated per week. High-value lead response time dropped from hours to minutes. Founder closed 2 new enterprise accounts within 30 days of launch.